Healthcare Automation & Clinical Workflow Solutions

At CMS, we build intelligent, purpose-driven software that simplifies the complex workflows healthcare providers face every day.

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Workflow Automation & Practice Management Software

CMS provides specialised healthcare technology solutions designed to streamline clinical workflows, reduce administrative workload, and improve operational efficiency for medical practices and healthcare providers across Australia.

Automated medical referral processing

Integrated patient booking systems

eReferral and PACS data handling

Insurance claim and workers’ compensation management

Pre-employment medical assessment workflows

Clinical and HR incident tracking systems

Built for radiology clinics, general practices, occupational health providers, and specialist groups, our platforms support end-to-end digital workflows — from referral ingestion and diary integration to audit-ready compliance and secure cloud storage.

CMS solutions are fully interoperable with leading systems like Karisma, Best Practice, Medical Director, HealthLink, and third-party PACS networks. We help healthcare organisations save time, reduce errors, and deliver better experiences for patients and staff alike.

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Claims Workflow & Internal Assignment Engine

The MAN portal provides a secure and auditable platform for managing insurance claims, including worker’s compensation and private health fund workflows.

1 :

Role-Based Access Control

Admin users : Claim creation, user management, audit trail , Doctor/Typist access : Clinical claim notes and correspondence. External stakeholder access with data minimisation protocols

2 :

Role-Based Access Control

Intake, assignment, validation, and claims dispatch tracking. Status alerts, action item logging, and SLA escalation features

3 :

Role-Based Access Control

Modular cloud storage, billed per GB. GDPR-aligned data encryption and retention logic

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Clinical & HR Incident Management Tool

This system provides a centralised, auditable space to manage all patient complaints, clinical incidents, and HR grievances.

Multi-Stream Case Logging

Categorises complaints by origin (patient, staff, clinical outcome). Links to patient records or staff files with role-specific access.

Review & Resolution Engine

Enables internal review routing, follow-up action assignment, and resolution notes. Compliance tracking against internal timeframes and regulatory requirements.

Analytics & Reporting

Exports de-identified data for quality assurance. Dashboards to track complaint types, root causes, and resolution trends.

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REVIEWS

Testiominal

Dr. Hamza Raza, Dermatology Center, Melbourne

" With Compliance-as-a-Service, meeting HIPAA standards has become effortless. Their team streamlined the entire audit process, from risk assessment to documentation. "

Dr. Ayesha Khan, GP Clinic, Sydney

" Converged Medical made our clinic’s IT integration seamless. Since the PACS and RIS installation, data retrieval has become so fast that our patients’ waiting time has almost halved. "

Dr. Omar Farooq, Dental Practice Sydney

" Thanks to SOC-as-a-Service, our 24/7 network monitoring is now fully automated, and the incident response time has improved dramatically. "

Dr. Sara Malik, Radiology Lab, Brisbane

" Their Dark Web Monitoring feature safeguards our patient data from real-time threats. It truly gives us peace of mind. "

Dr. Faisal Shah, Outpatient Center, Brisbane

" The remote and onsite IT support team is fast and reliable. Whenever we need urgent assistance, their response is always prompt and professional. "

Dr. Neha Iqbal, Multi-specialty Clinic, Melbourne

" Converged Medical’s Managed Cloud Services have completely changed the way we store and access patient records.speed, are outstanding."