Sentinel
Managed Services

CMSG delivers managed IT and security services through clearly defined Sentinel tiers.
Each tier builds on the last, providing a clear pathway from visibility and protection through
to full operational ownership and accountability.

Choosing the Right Sentinel Tier

The right tier depends on how much responsibility you want to retain internally, your risk tolerance, and the level of assurance you require.

Sentinel Core

Visibility and baseline protection

Sentinel Pro

Active security monitoring and patch management

Sentinel Prime

Full operational ownership and accountability

Sentinel Core

Monitoring & Visibility

Sentinel Core provides foundational monitoring, visibility, and baseline endpoint protection. It is ideal for organisations that want assurance their systems are being monitored, while retaining responsibility for response and day-to-day IT management.

Key Inclusions:

Device and system monitoring
Performance and availability alerts
Asset and patch status visibility
Endpoint antivirus and EDR
Secure remote access for authorised support

Sentinel Pro

Secure Monitoring & Detection

Sentinel Pro builds on Sentinel Core by adding active security oversight and managed patching. This tier reduces cyber risk through continuous security monitoring and improved patch discipline, without fully outsourcing IT operations.

Key Inclusions:

All Sentinel Core capabilities
Managed OS patching and compliance
24×7 SOC monitoring and alert escalation
Email threat protection
Credential exposure and dark web monitoring
Phishing simulation and user awareness testing

Sentinel Prime

Fully Managed IT & Security

Sentinel Prime is a fully managed service providing predictable costs, reduced risk, and a single point of accountability for IT and cyber security. CMSG assumes responsibility for day-to-day operations, remediation, and security outcomes

Key Inclusions:

All Sentinel Core capabilities
Unlimited helpdesk and end-user support
Proactive remediation and incident response
Managed patching and threat containment
Backup monitoring and restore validation
Quarterly reporting and recommendations
vCIO services and IT roadmap guidance

Feature Comparison

REVIEWS

Testiominal

Dr. Hamza Raza, Dermatology Center, Melbourne

" With Compliance-as-a-Service, meeting HIPAA standards has become effortless. Their team streamlined the entire audit process, from risk assessment to documentation. "

Dr. Ayesha Khan, GP Clinic, Sydney

" Converged Medical made our clinic’s IT integration seamless. Since the PACS and RIS installation, data retrieval has become so fast that our patients’ waiting time has almost halved. "

Dr. Omar Farooq, Dental Practice Sydney

" Thanks to SOC-as-a-Service, our 24/7 network monitoring is now fully automated, and the incident response time has improved dramatically. "

Dr. Sara Malik, Radiology Lab, Brisbane

" Their Dark Web Monitoring feature safeguards our patient data from real-time threats. It truly gives us peace of mind. "

Dr. Faisal Shah, Outpatient Center, Brisbane

" The remote and onsite IT support team is fast and reliable. Whenever we need urgent assistance, their response is always prompt and professional. "

Dr. Neha Iqbal, Multi-specialty Clinic, Melbourne

" Converged Medical’s Managed Cloud Services have completely changed the way we store and access patient records.speed, are outstanding."

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