Privacy Policy
Converged Medical Solutions ("we", "our", "us") values your privacy and is committed to protecting your personal data. This policy explains how we collect, use, store and safeguard your information when you visit our website, interact with us, or use our services.
By using our website, you agree to the terms described in this Privacy Policy. If you do not agree, please discontinue use of our services.
Information we collect
We may collect personal information you provide directly, such as your name, email address, phone number and any other details submitted through our contact forms. We may also gather technical information automatically, including your IP address, browser type, device information and browsing activity on our site. This helps us improve our website, personalise your experience and ensure its security.
Personal information you voluntarily provide includes your full name, email address, phone number, job title and organisation, and billing or payment details where applicable. Technical information collected automatically includes IP address and geolocation data, browser type and operating system, pages viewed and navigation paths, and cookies and similar tracking technologies.
For customers using our healthcare or IT-related solutions, we may also process non-identifiable device and system data required to deliver our services, along with incident reports, system logs and troubleshooting records.
How we use your information
We process your information for purposes including:
- Delivering the products and services you request
- Responding to enquiries and providing customer support
- Sending updates, alerts and marketing communications (with your consent)
- Analysing and improving our website and services
- Ensuring the security of our systems and preventing fraud
- Complying with legal and regulatory requirements
How we share your information
Your information is used to provide and improve our services, respond to enquiries, process transactions, send important updates and comply with legal obligations. We may also use anonymised or aggregated data for analytics and reporting. We never sell your personal information. We may share data only in these circumstances:
- With service providers: trusted vendors assisting in hosting, analytics or customer support, bound by strict confidentiality
- Legal requirements: when disclosure is necessary to comply with applicable laws, regulations or court orders
- Business transactions: in connection with a merger, acquisition or sale of assets, provided your data remains protected
- Protection of rights: to investigate or prevent suspected fraud, abuse or security threats
Data retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When data is no longer needed, we securely delete or anonymise it.
Data security
We use administrative, technical and physical security measures to protect your information, including:
- Encrypted data transmission (SSL/TLS)
- Access controls and authentication measures
- Regular security audits and vulnerability testing
Your privacy rights
Depending on your jurisdiction, you may have the right to:
- Access and obtain a copy of your personal data
- Request correction or deletion of inaccurate information
- Restrict or object to certain processing activities
- Withdraw consent for marketing communications
- Request portability of your data
Cookies & tracking
We use cookies and similar technologies to improve website functionality, analyse traffic and remember your preferences. You may disable cookies in your browser settings, but some features of the site may not function properly. Purposes include:
- Improving website functionality and user experience
- Analysing website traffic and trends
- Remembering your preferences for future visits
Third-party links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing personal information.
International data transfers
If you access our website from outside Australia, your data may be transferred to and processed in countries with different data protection laws. By using our services, you consent to such transfers.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal obligations. Any changes will be posted on this page with an updated effective date, and your continued use of our website constitutes acceptance of the revised policy.
Contact us
If you have questions, concerns or complaints about this Privacy Policy or how your data is handled, please contact us: