Converged Medical Solutions (“we,” “our,” “us”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, interact with us, or use our services.

By using our website, you agree to the terms described in this Privacy Policy. If you do not agree, please discontinue use of our services.

1. Information We Collect

We may collect personal information you provide directly, such as your name, email address, phone number, and any other details submitted through our contact forms. We may also gather technical information automatically, including your IP address, browser type, device information, and browsing activity on our site. This helps us improve our website, personalize your experience, and ensure its security.

a. Personal Information

Information you voluntarily provide, such as:

• Full name
• Email address
• Phone number
• Job title and organization
• Billing and payment details (if applicable)

b. Technical Information

Automatically collected when you visit our site:

• IP address and geolocation data
• Browser type and operating system
• Pages viewed, time spent on pages, and navigation paths
• Cookies, beacons, and tracking technologies

c. Medical & Service Data

For customers using our healthcare or IT-related solutions:

• Non-identifiable device/system data required to deliver our services
• Incident reports, system logs, and troubleshooting records

2. How We Use Your Information

We process your information for purposes including:

• Delivering products and services you request
• Responding to inquiries and providing customer support
• Sending updates, alerts, and marketing communications (with your consent)
• Analyzing and improving our website and services
• Ensuring the security of our systems and preventing fraud
• Complying with legal and regulatory requirements

3. How We Share Your Information

Your information is used to provide and improve our services, respond to inquiries, process transactions, send important updates, and comply with legal obligations. We may also use anonymized or aggregated data for analytics and reporting purposes. We never sell your personal information. We may share data only in these circumstances :

• With Service Providers: Trusted vendors assisting in hosting, analytics, or customer support (bound by strict confidentiality).
• Legal Requirements: When disclosure is necessary to comply with applicable laws, regulations, or court orders.
• Business Transactions: In connection with a merger, acquisition, or sale of assets, provided your data remains protected.
• Protection of Rights: To investigate or prevent suspected fraud, abuse, or security threats.

4. Data Retention

We implement strict administrative, technical, and physical safeguards to protect your data from unauthorized access, disclosure, or misuse. While no method of transmission over the internet is entirely secure, we continuously update our security measures to meet the highest standards. We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. When data is no longer needed, we securely delete or anonymize it.

5. Data Security

We use administrative, technical, and physical security measures to protect your information, including:

• Encrypted data transmission (SSL/TLS)
• Access controls and authentication measures
• Regular security audits and vulnerability testing

However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

6. Your Privacy Rights

You have the right to access, update, or request deletion of your personal information. Depending on your jurisdiction, you may also have rights related to data portability, restriction of processing, and objection to certain uses of your data. Depending on your jurisdiction, you may have rights to :

• Access and obtain a copy of your personal data
• Request correction or deletion of inaccurate information
• Restrict or object to certain processing activities
• Withdraw consent for marketing communications
• Request portability of your data

To exercise these rights, contact us at [Insert Contact Email]. We may require verification of your identity before processing requests.

7. Cookies & Tracking

We use cookies and similar technologies to:

• Improve website functionality and user experience
• Analyze website traffic and trends
• Remember your preferences for future visits

You may disable cookies in your browser settings, but some features of the site may not function properly.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing personal information.

9. International Data Transfers

If you access our website from outside [Insert Country], your data may be transferred to and processed in countries with different data protection laws. By using our services, you consent to such transfers.

10. Changes to This Policy

Our website uses cookies and similar tracking technologies to improve the way you experience our services. These small data files are placed on your device to help us remember your preferences, understand how you interact with our site, and deliver content that is more relevant to your interests. Cookies also enable us to analyze website traffic patterns, monitor performance, and identify areas where we can enhance usability.

Some cookies are essential for the website to function correctly, while others are used for analytics, advertising, and personalization purposes. By continuing to use our website, you consent to the placement of these cookies on your device unless you choose to disable them. You can manage, block, or delete cookies through your browser settings at any time. However, please note that restricting certain cookies may affect the functionality of our website and limit your ability to use some features.

11. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or how your data is handled, please contact us:

Converged Medical Solutions
Email : hello@cmsg.com.au
Phone : 1300 733 982
Address : Suite 15 / 6 Meridian PlaceBella Vista, NSW, 2153,Sydney, Australia